Refund policy

ZeroSpread is offered as digital subscriptions that grant immediate access to content and tools. A subscription is considered active from the moment payment is completed and confirmed.

Because the service is digital, refund handling differs from physical products — each case is reviewed against the rules below.

Refund requests can be reviewed in the following cases:

• ◆A duplicate charge caused by a technical error during payment.
• ◆Subscription activation failed even though the payment method was charged successfully.
• ◆A material, extended service interruption proven to be on our side (not the user’s side or their ISP).
• ◆Exceptional cases evaluated by the billing team based on the evidence provided.

• ◆The active subscription period has been used and a meaningful portion of the content or tools has been consumed.
• ◆Dissatisfaction with the educational or analytical content while the service itself was available.
• ◆Expected financial outcomes did not materialize — the platform makes no profit promises.
• ◆Violation of the terms of use or misuse of the account.

To submit a refund request, email the billing team with the following information so it can be processed quickly:

• ◆Full name and the email linked to the account.
• ◆Invoice number or payment ID, if available.
• ◆A short description of the reason and any supporting evidence (screenshots, bank messages).
• ◆Date of the transaction and the relevant plan.

Requests are reviewed within 3 to 7 business days from receipt. When approved, the amount is refunded to the original payment method — your bank or payment processor may add additional days.

You will be notified of the outcome via the email linked to your account.

For refund requests and financial inquiries, please use the dedicated billing inbox to speed up processing.