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Contact us
One fitting channel shortens the path.
The ZeroSpread team is organized around the kind of request. Choose the right channel at the start, and your request reaches the person who can answer it.
Not sure which channel fits? Start from smart routing
01Contact channels
Each channel has a clear role and a defined scope. This is the full map for reaching us.
ZeroSpread’s public face and the source of daily updates. Following, updates, quick questions, and direct messages.
The official channel for the account and the platform. Sign-in problems, technical errors, and requests that need an account review.
For questions about payment, renewal, and refunds. Invoices, payment methods, upgrades, and cancellation.
For institutional collaboration, joint projects, and content. Partnerships, sponsorship, technical integration, and institutional requests.
The form is visually ready — email delivery is still being prepared. Once delivery is on: detailed requests that need full context.
Ready answers for the most common cases — without waiting. Subscription management, billing, account access, and common technical issues.
02Public channel
The closest daily point of contact with ZeroSpread.
On Instagram we publish updates, short explanations, and new-tool announcements first. Direct messages are open for quick questions and notes.
03Smart routing
Name the request type to learn the right channel, the expected reply time, and what to include.
A platform fault, slow loading, missing data, or a tool that does not respond.
04Contact form
The form is visually ready. Email delivery is still being prepared — use the direct channels below until it is complete.
Delivery through the form is not enabled yet. Write to us on Instagram or the official email below.
These channels are open now, and they do not need a form.
Reply within 24 to 48 business hours
Reply time can vary with request volume and the type of issue.
05Reply expectations
Full clarity on the speed and scope of each channel, so you can choose with confidence.
We try to reply within 24 to 48 business hours. The time can vary with volume and the type of issue. Priority goes to anything that blocks your actual use of the platform.
Instagram for quick questions and updates. Official email for billing, support, and account. The form is still being prepared.
Clear context in the first message: the email linked to the account, the page you mean, and a screenshot when there is a technical fault.
Reply time can vary with request volume and the type of issue.
06Quick help
Ready answers for what is asked most — before you need to write to us.
We try to reply within 24 to 48 business hours. The time can vary with volume and the type of issue. Partnership requests may need 2 — 3 business days for a proper review.
Yes. Arabic is ZeroSpread’s primary working language on the available channels, and you can also write in English.
From billing settings you can review your plan and renewal date. If the options do not appear as expected, email billing@zerospread.com with the email linked to the account.
Start by resetting the password from the sign-in page. If the problem continues, email support@zerospread.com with the email linked to the account and the error text as it appeared.
Email partners@zerospread.com with a short introduction, the kind of collaboration, and the time range. The partnerships team reviews every request and replies.
The Instagram account (@zero_spread) is the fastest source for announcements and daily updates, along with the news section inside the platform.
Direct answers for the most common cases.
Let us begin
Choose the channel that fits your request, and we will take it from there.